Game changer Movie Review Example | Topics and Well Written Essays - 500 words

Game changer - Movie Review Example The call for the need for diverting to renewable energy has been advocated for decades. But it seems as human nature goes, it is the principle of carpe diem or what matters at this moment that counts without consideration for the future. In this scheme of things, it is always the common people along with the viability of nature that is compromised. The video upholds the reality of the conflict between the need to protect the environment along with the health of the people in exchange for the more ephemeral and the voracity for money. The calculations of Terry Engelder in his conservative calculation of finding out the 50 trillion cubic feet of natural gas in the Marcellus Shale and Conrad ‘Dan’ Volz’s calculation of river strontium and barium pollution makes this its central concern. What Engelder was able to stumble upon is at the outset an answer to what seems nothing less than a prayer to an ailing economy. The need for energy, and the country needs lots of it, is easily solved by the natural gas that will be exhumed from the Marcellus Shale. While what Volz was able to calculate posed a threat on the environment and how this affects the health of people, something inversely proportional to the positive effects of Engelder’s discovery.

Epoch of Richelieu - Monarchial Intrigues Essay

Epoch of Richelieu - Monarchial Intrigues - Essay Example Louis XIV, undoubtedly, made a great contribution in strengthening the central authority of French monarchy. However, it was made a cakewalk for him in the light of what his predecessors, especially Richelieu had already accomplished. Still, he deserves to be complimented for his ability in reading quickly the invisible price tag attached to those who could challenge the absolutism that he envisaged and also for the shrewd, though unethical, strategies that he invented to pacify the aristocracy and to eliminate the remnants of feudal power if any. By the use of pensions and privileges as decoys, he created circumstances in which loyalty became an obligation. To weaken the members of the noble elite further, he addicted them to luxury and indulgence at the Palace of Versailles. That also drastically reduced the time they would spend in their own estates. It was ‘Sankin-kotai’ in disguise. It is just that the system of alternate attendance was formalized as ‘Sankin-k otai’ by the Tokugawa Shoguns whereby the feudal lords were required to spend at least half of their time in Edo, the capital of the Shogun empire (Beasly 272). Louis XIV is often praised in history for ‘recognizing talent’ because, during his reign, several high positions were filled with commoners. Though their credentials do not have to be doubted, it needs to be observed that he had a distinct advantage in having them there: they were easy to get rid of. A clear parallel between him and the Shogunate becomes apparent here if we recall how Ieyasu allowed outsiders to assume the position of vassals. Just as Louis XIV exercised control over the nobles by making them have to remain under his scrutiny, Ieyasu’s successors Hidetada and Iemitsu vigorously pursued the land reallocation strategy by which they could impose order on Japan’s feudal lords (Beasly 130). The system was justified on the basis that it would ensure ‘good governance’ while the actual rationale was the exercise of control.

Treaty of lisbon and its implications Dissertation

Treaty of lisbon and its implications - Dissertation Example The 2004 and 2007 treaties led to a great deal of debates where many experts contended that they were created to form a joint European superpower, however, exponents of the treaties argued that they were aimed at merely creating a better scope for a larger EU in the 21st  century.2 The Lisbon Treaty is considered as one the most significant moves towards achieving European integration in the past five to six decades, after the Treaty of Paris created the European Coal and Steel Community or ECSC (1951). Some of the other landmark moves towards achieving European integration includes joining of Ireland, UK and Denmark as member states of the European Council (1973), formation of the Single Market (1985), removal of internal borders as per the Maastricht Treaty (1992), monetary union and the establishment of euro (1999-2002) and further enlargement of European Council in 2004-2007 (more new member-states). The Lisbon Treaty is considered to be at a similar rank as the aforementioned landmarks in the history of EU, and is likely to be the last important modification as regards changes within the constitution of the EU for the next few decades.3 The 2004 Constitutional Treaty, which was ineffective, was criticised on the ground it was presumably a constitution, which was complex and unreadable and despite the changes in the Lisbon Treaty, some critics contend that it also constitutional in nature and even more difficult to read and understand than the Constitutional Treaty.4 A look at the Treaty of Lisbon shows that it is indeed a lengthy piece of document where the official published version comprising of Protocols and Declarations amount to 271 pages. The treaty claims to bring about many modifications to the EU, like improving it to make the Union more effective, conferring it with legal legitimacy and democracy, and making it more transparent and accountable. In this context, the paper will analyse the main reforms as brought in by the Lisbon treaty in order to comprehend its implications on the EU and the member states. The Lisbon treaty A look at the history of EU shows that it laden with sporadic incidents revealing a serious lack of unity between the members, diplomatic problems, persistent issue of missing deadlines and fixed targets.5 The critics have especially remarked on these negative aspects and EU’s failure to yield power within the arena of global or regional politics, and owing to this, the body is often referred to as a ‘soft power.’6 Even in the context of security issues, EU as a body is often perceived as being unstable, indecisive and in general highly ineffective.7 While a war between the EU member-states is unlikely, the organisation’s responses during war-like situations or civil crises in the neighbouring states, as regards ‘crisis management,’ has been largely unsuccessful, owing to which the EU is still viewed as a weak body, in the context of unity and integration between its member-states.8 The representatives from the 27 EU member

President Obama and Agenda for Possible Second Term Essay

President Obama and Agenda for Possible Second Term - Essay Example Over the years, through the development of broadcast technology, candidates are given an opportunity by the media to sell their policies through a public debate. This platform helps them to improve on their campaigns, and it assists the voters to evaluate also the candidates. The communication advisor is necessary during the campaign period because he advises the candidate and party on what strategies to use to ensure victory in the elections. As a communication advisor in the Barrack Obama campaign team in the current elections, I would suggest prioritization of some issues during the final weeks of the campaign. This essay will highlight the current trending issues in the country’s politics, and advice on some arguments and the positions that the team should emphasize on. During the final campaign weeks, some issues should not be emphasized on as shall be pointed out in the essay; moreover, the last weeks of campaigning are prominent in gathering the votes of the undecided v oters, and developing trust from the voters on the direction, which the country should take. Political structures are social structures in the society; therefore, the campaign teams need to consider the social dynamics in the society for their success. The key factor is that campaigns involve communication of messages to the public with an objective of getting their support during the elections. Therefore, it is necessary to design the message to appeal to the voters (White, 2010). In addition, the social judgment theory applies to every person because people hear a message then they compare it with another, and they make a judgment on where to place it in the different mental categories. Further, people develop some mental yardsticks (Latitudes) of acceptance, rejection and non-commitment to a message. Therefore, in the case of Obama’s campaign, one needs to know what and how to communicate messages to the public in order to persuade them towards the desired direction or vot ing. In Obama’s campaign, the use of persuasive social skills to influence voters is easier than in Romney’s team because Obama has excellent, persuasive skills through his speech. Persuasion and influence of people is necessary in all the social theories, and is essential to getting people to accept the party’s political ideologies and policies. In the current political campaign, the candidates are contesting in their campaigns on several issues. Some of them include foreign policies, energy, education, healthcare and the economy. In this presidential campaign, I would suggest that the issues to do with foreign policy and energy should not be focused on by the Obama Campaign team during the last weeks towards elections. This is because the policies and suggestions on these issues are not different to the ones used in the previous four years of the Obama Administration. Therefore, based on the consistency theory, people do not expect them to change so the campai gn should focus on other, different issues (Clarke, 2008). In the economic, education and healthcare issues, there are many differences in policies between the candidates and hence, the campaign should emphasize on them in order to develop proper social judgment from the voters.

Treaty of lisbon and its implications Dissertation

Treaty of lisbon and its implications - Dissertation Example The 2004 and 2007 treaties led to a great deal of debates where many experts contended that they were created to form a joint European superpower, however, exponents of the treaties argued that they were aimed at merely creating a better scope for a larger EU in the 21st  century.2 The Lisbon Treaty is considered as one the most significant moves towards achieving European integration in the past five to six decades, after the Treaty of Paris created the European Coal and Steel Community or ECSC (1951). Some of the other landmark moves towards achieving European integration includes joining of Ireland, UK and Denmark as member states of the European Council (1973), formation of the Single Market (1985), removal of internal borders as per the Maastricht Treaty (1992), monetary union and the establishment of euro (1999-2002) and further enlargement of European Council in 2004-2007 (more new member-states). The Lisbon Treaty is considered to be at a similar rank as the aforementioned landmarks in the history of EU, and is likely to be the last important modification as regards changes within the constitution of the EU for the next few decades.3 The 2004 Constitutional Treaty, which was ineffective, was criticised on the ground it was presumably a constitution, which was complex and unreadable and despite the changes in the Lisbon Treaty, some critics contend that it also constitutional in nature and even more difficult to read and understand than the Constitutional Treaty.4 A look at the Treaty of Lisbon shows that it is indeed a lengthy piece of document where the official published version comprising of Protocols and Declarations amount to 271 pages. The treaty claims to bring about many modifications to the EU, like improving it to make the Union more effective, conferring it with legal legitimacy and democracy, and making it more transparent and accountable. In this context, the paper will analyse the main reforms as brought in by the Lisbon treaty in order to comprehend its implications on the EU and the member states. The Lisbon treaty A look at the history of EU shows that it laden with sporadic incidents revealing a serious lack of unity between the members, diplomatic problems, persistent issue of missing deadlines and fixed targets.5 The critics have especially remarked on these negative aspects and EU’s failure to yield power within the arena of global or regional politics, and owing to this, the body is often referred to as a ‘soft power.’6 Even in the context of security issues, EU as a body is often perceived as being unstable, indecisive and in general highly ineffective.7 While a war between the EU member-states is unlikely, the organisation’s responses during war-like situations or civil crises in the neighbouring states, as regards ‘crisis management,’ has been largely unsuccessful, owing to which the EU is still viewed as a weak body, in the context of unity and integration between its member-states.8 The representatives from the 27 EU member

Bathsheba and Fanny Essay Example for Free

Bathsheba and Fanny Essay She later married him after he had ordered the killing of her husband. We can relate this story back to the character of Bathsheba Everdene by saying that she was willing to marry someone who she did not love, but for security, like what happened to her with Boldwood and Troy. Not surprisingly though, being so independent she does not rate marriage very highly, I should not mind being a bride at a wedding if I could be without having a husband. This shows us that she is not very keen on the love and marriage scene. Her surname Everdene can also be linked into how she saw herself a fair product of nature and as the meaning of her surname suggests just this, by its meaning: Timeless qualities of nature. This may also have relevant as to where she felt most comfortable, where she did not have to act or have to impress anyone. I think her surname shares a link to the real Bathsheba, the hardworking, independent, country girl, this is why she was so successful in the managing of her uncles farm. It gave her a chance to unwind and clear her mind from all the turmoil that surrounded her constantly. Hardy is not the only person who tells us about Bathsheba. Other characters also make statements about her, she is so good looking and an excellent scholar, we are told this by her aunt, she says this to try and stop Gabriel from proposing marriage to Bathsheba early in the book. Troy also tells us about Bathsheba as well, I said you were beautiful and Ill say so still, by so you are. Troy says this to flatter her and to seduce her; unfortunately Bathsheba is weak in this sense and is easily flattered, so she falls for Troy. Although, in saying this, by the end of the novel she reveals an inner strength which is demonstrated by her being able to endure troy and Fanny being buried together and by her keeping Fannys lock of hair as a momenta of the poor girl. It is this inner strength which illuminates her need and love for Gabriel, who has remained true and loyal to her throughout her progress. On the other end of the social scale we are told of Fanny Robin, she is a direct contrast to Bathsheba: she is blonde and fragile while Bathsheba is dark and lively. She is portrayed as a shadowy figure adding mystery to the plot. We first meet Fanny in chapter seven, in Weatherbury churchyard where she will finally be buried. We are told that When abreast of a trunk, which appeared to be the oldest of the old, he became aware that a figure was standing behind it. This quote shows us that Fanny was a shy girl and that she did not want to be noticed by anyone if she could help it. Hardy evokes sympathy for Fanny when she and Gabriel meet for the first time, as Gabriel notices that she is rather weak and vulnerable. I am rather poor and I dont want people to know anything about me, Then she was silent and shivered. Fanny clearly wants to go unnoticed and she appears to be cold and undernourished which would lead us to believe that she was probably unemployed and very poor. Gabriel feeling sorry for Fanny offers her a shilling Yes, I will take it. Fanny accepts the shilling like a child would a sweet. Like Bathsheba, Fanny can also act unconventionally, for example when she runs off to marry Troy although she is depicted as a vulnerable girl in a hostile landscape. This is effective in that it draws the readers sympathy for Fanny because of her weak stature and the harsh surroundings that she had to cope with each day. Ironically though her letter rejoicing in her forthcoming marriage is somewhat naive and premature. Through this Hardy again evokes sympathy and pity for Fanny when she muddles the churches and faces Troys fury, but this is what Troy needed; a chance to abandon Fanny and marry his rich and beautiful mistress, but unknown to Troy, Fanny is pregnant and destitute. Fanny is a victim of circumstance, a shadowy presence who reveals Troys fickleness when he flirts with Bathsheba. Fanny would now be frowned upon due to the fact that she was pregnant and was giving birth to an illegitimate child, although this was not her fault she would still have faced prejudice. This, also draws sympathy from the readers for Fanny because it is a problem that faces women in even our modern world today. So, Fanny conceals her pregnancy and supports herself as a seamstress until she goes to Casterbridge workhouse to have her baby. I personally feel sympathy for Fanny in this situation because she could have gone to Troy and demanded that he take care of her and the unborn baby, but she didnt, and in doing so showed that she had respected Troys decision to marry Bathsheba. She realised how her social status and upbringing would have affected Troy, and in doing so she left him alone. I think this shows great courage and unselfish behaviour from a woman who had so little, but yet payed the ultimate price. Hardy evokes sympathy by describing in harrowing detail her last journey, especially with the picture of her little arms resting on a large dog. Her death caused by giving birth to an illegitimate child. Fannys fear that she will never see Troy again Perhaps I shall be in my grave is prophetically ironic. Ironically she has more power in death than in life. Her beauty in the coffin reduces Troy to abject shame and reawakens his true love, as he regards Fanny now as his very wife Fanny is then put in a coffin and Gabriel leaves her coffin to rest at Bathshebas house, which is near to where she will be buried. On the coffin though it said Fanny Robin and Child. Gabriel took his handkerchief and carefully rubbed out the two latter words, leaving one inscription Fanny Robin only. Gabriel did this to protect Bathsheba from getting hurt and to maybe protect Troy from the embarrassment, as he was the father of an illegitimate child. Her character is simply drawn from her naive honesty and her forlorn faith in her lover. In many ways, Fanny represents the plight of the Victorian working- class female who strays outside the narrow confines of society rules. In the end Hardy left Fanny on a very sombre and sad note The persistent torrent from the gurgoyles jaws directed all of its vengeance into the grave. The rich tawny mould was stirred into motion, and boiled like chocolate. This is where Hardy has evoked the most sympathy for Fanny, and I am sure other readers of the book would agree with me. Hardy presents these two characters very differently. He portrays Bathsheba as a self- assured, independent, confident woman who was deserted by her husband because he had realised his mistake, leave her to pick up the pieces of what I think was a shattered life and one that was in turmoil, dismay and sadness. This is how Hardy has tried to draw sympathy for Bathsheba, by describing how Troy mistreated her and used her for her wealth; this is the only place in the book that you really feel sympathy for Bathsheba. With the character of Fanny Hardy was able to draw a lot more sympathy from the readers due to the reality of her character and that did happen in those days. Fanny was the total contrast to Bathsheba she was the shy and dark and lonely figure who was never paid any attention to; she was poor and weak. She was never, I think, truly happy with who she was and how people, especially Troy treated her and Troy only realised how special she was until it was too late. The most striking scene in the book was definitely when the gurgoyle was dripping water all over Fannys grave and ruining it. This is when we as readers, we sit back and are made to think of the things in our life that we take for granted each day, just expecting them to always be there, and one day they wont and then we will truly realise how much we had loved them, as Troy found out when Fanny died. Hardy has presented these characters in the most appropriate and effective way in order to draw sympathy from them. I do think now, that this book is not just to be read but it has been written to make you think about the things that you cherish most in life, and dont make the mistake of not appreciating them.

Communication Between People In Health And Social Care

Communication Between People In Health And Social Care You are attending your local G.P surgery for examinations as you have been unwell lately. The receptionist asks you loudly the reason for attending; other patients can hear you being asked. You explain to reception staff that you are slightly deaf. She asked you to use the computer screen in the waiting area to indicate that you have arrived. You explain to her that your English is limited and that you have no previous experience in using computers. You felt that the receptionist did not listen to you and that she was not sensitive to your concerns. Explore communication between people in health and social care by: Applying relevant theories of communication to health and social care contexts. Review the application of a range of communication techniques for different purposes used in health and social care work. Discuss the ways in which communication influences how individuals feel about themselves. Describe ways of dealing with inappropriate interpersonal communication between individuals. Analyze the use of techniques and strategies for supporting communication between people with specific communication needs. Evaluate workplace strategies, policies and procedures for good practice in communication. People communicate to have good abundance and it is a method to pass one information to another individual. Communication between people in health and social care plays a big role in caring the service provider or the patient. To employ compatible basis of communication to health and social care in the said scenario, we must first look into the individuals that are involved in the scenario. The patient, is slightly deaf, knowledge deficit in using IT machines in the hospital such as computer, and inarticulate in speaking English. On the other hand, the receptionist is arrogant, assuming, domineering, presumptuous and disrespectful. We have four theories of communication and they are all into a cycle. First is Humanistic theory tells us about individualism. Every individual has its own unique personalities and attributes. In a health care setting, as a healthcare provider, we take our patients or service provider as an individual and we should respect them. The patient and the receptionist are the main individuals in the scenario. They have their own personality that is unique to the other one. Behaviorist theory informs us attitudes are achieved by way of conditioning through interaction with other individ uals. In other words, when an individual interacts with another individual, one personality or behavior is presented or acquainted to another personality. The scene when the receptionist interacted with the patient portrays how behaviorist theory works in the communication. Cognitive theory is established on the ideas or principles of another individual and learns from them, thus the human thought processes understanding ones personality. The humanistic theory explain to us that an individuals personality is different to another personality of another individual and behaviorist theory is about interaction of individuals, the cognitive theory on the other hand, it expound us how individual start not only to interact but understand and accept another personality of an individual. The receptionist just ignored the patient when the she explained her side in the scenario. Ignoring another individual such as the patient in the scenario is also included in cognitive theory, though the rece ptionist did understand the side of the patient, the receptionist decided to ignore the patients side. Cognitive theory does not only understand ones side of individual, but its also about accepting ones personality or behavior to your thought. In short, the act of accepting and understanding ones personality of an individual in an interaction is cognitive theory. Lastly is the psychoanalytical theory. It explains us the role of unconscious mind. A personality that an individual portrays in an interaction is not what you thought the real personality of that individual. Sometimes, we judge them on what we see or hear on the outer appearance. We can only see its appearance and process it to our thoughts in an interaction, but we do not know its real personality inside of it. In the scenario, the receptionist judged the patients personality when she asked the patient loudly the reason for attending and when she instructed the patient to use the computer screen to indicate that she arri ved already. Communication has ranges of techniques to communicate in health and social care work. In the scenario there are scenes that explain us how techniques of communication are used. When the receptionist asked the patient loudly, the technique of communication used in this scene is verbal communication which is asking question and non-verbal which is the pitch, speed, accent, and tone of the receptionist while asking the patient. Another scene is when the patient explains that she would like to discuss the reasons to the doctor and that you she is slightly deaf. The technique used here is verbal communication which is reflecting back to the question. The receptionist then told the patient to use the computer screen to indicate there that she arrived already, its verbal technique which is giving instructions. Lastly is when the patient felt that the receptionist did not listen to her, its body language technique that is portrayed by the receptionist. Initiating communication to another individual is a stage where two individuals try to open a bridge of relationship. In addition, you dont just open bridges to them but you are trying to influence them too. There are two communication influences; interpersonal communication is unmediated communication that opens mutual influence to each other. Usually this type of influence manages to open relationships and mutual understanding. In the scenario, only the patient initiate this kind of communication influence, when the patient is humbly explaining herself to the receptionist, the receptionist impersonally approach the patient by just giving instruction and ignored her after. Impersonal communication is an influence conversely to interpersonal, the individual only interacts to another individual superficially. In the scenario, the patient is trying to open an interpersonal communication to the receptionist, while the receptionist is impersonal communication. In social penetration model by Altman and Taylor, they said the more time we spend with others, the more likely we are to self-disclose more intimate thought and details of our life. As relationships develop, communication moves from relatively shallow, no intimate levels to deeper, more personal ones. When the receptionists approach the patient aggressively, the patient expresses her inabilities to the receptionist. Its intimate thoughts and details of her life are revealed like inadequate knowledge in using computers and influent in speaking English. On the other hand, Johari window explains us also the process of human interaction. It divides our personal awareness. The process of giving and receiving feedback is one of the most important concepts in training. Through the feedback process, we see ourselves as others see us. Through feedback, other people also learn how we see them. Feedbacks give information to a person or group either by verbal or nonverbal communication. The information you give tells ot hers how their behavior affects you, how you feel, and what you perceive (feedback and self-disclosure). Feedback is also a reaction by others, usually in terms of their feelings and perceptions, telling you how your behavior affects them (receiving feedback). It has four sides namely, free, blind, hidden and the unknown. In free area includes, the patients information known to herself and to others such as the receptionist. Blind area means, informations known only to other individuals excluding the patient. The hidden area is about information known only to the patient. And lastly, the unknown area which is the information is not known to any individuals even the patient. In dealing inappropriate interpersonal communication between individuals, we must look back at the receptionists behaviors towards the patient. In order to avoid such communication, the receptionist must stay focused. In the scenario, the receptionist did not focus her attention to the deaf patient that in fact the deaf patient must have special attention with the receptionist. Another one is listening carefully; the receptionist did not listen to the patients inabilities and instead she ignored the patient. Some individual need specific communication like deaf service user. These various types of communication supports and help communication efficiently between service users and service provider. SOLER technique helps to improve reception of message. Its said that when youre interacting with the service users you have to be directly and firmly to the patient. If the receptionist is directly and firmly to the patients concerns, she can provide the patients needs appropriately. Open position, lean, eye contact and relax are the other techniques in SOLER. There are also tips to communicate successfully to service users such as our patient in the scenario, since the patient sis slightly deaf, the receptionist should not shout and should speak slowly towards the patient. But in the scenario, the receptionist failed to apply this tip. In workplace, there are policies and strategies that are implemented for good communication, such as keeping confidentiality of the patient, disciplinary proced ures, equal opportunities, flexible working and policy on performance management. In my opinion, in the scenario, it seems they lacked this strategies and policies. A good practice is achieved with good policies and strategies. Care and support providers have a legal responsibility to fulfill their duty of care. Within direct support services there are regulatory bodies that can  act on any shortfalls identified in the services people receive. If they implement such tips, they will progress and service is efficiently provided to the service users. 1380 words Question 2 Scenario: You are attending your local G.P surgery for examinations as you have been unwell lately. The receptionist asks you loudly the reason for attending; other patients can hear you being asked. You explain to reception staff that you are slightly deaf. She asked you to use the computer screen in the waiting area to indicate that you have arrived. You explain to her that your English is limited and that you have no previous experience in using computers. You felt that the receptionist did not listen to you and that she was not sensitive to your concerns. Describe physical, cultural and legal influences on communication in health and social care by: Analyse how methods of communication are influenced by individual values culture and ability. Describe legislation and charters governing the rights of individuals to communicate Discuss the implications in health and social care contexts of legislation and codes of practice relating to records and communication of information about people. Analyse the effectiveness of organizational systems policies in relation to good practice in communication. Suggest and justify ways of improving communication systems in a health or care setting. Values are the principles, standards, or quality which guides human actions in daily life. Values and cultures play a big role in health and social care. Without values, individuals will pursue behaviors of their own. Values are rules by which we make decisions about right or wrong. In health and social care there are policies that are being implemented to achieve three main points; equality and diversity; confidentiality; right and responsibilities; and professional ethics. When individuals start to interact, the body language, facial expressions, and choice of words influence the whole context of the message. All these verbal and non-verbal cues are brought by the individuals personality like social class, beliefs, values, education, and culture. In the scenario where the patient visits a General practitioner surgery and a female receptionist asks her loudly the reason of attending, it could be a sign of her personality. Maybe she grew up in a family that are always arguing and she brought it up. Also, clearly the patients ethnicity, culture, and education play a role in the scenario where she said she is not fluent in speaking in English. The patient as an individual from a different background, the way she communicate to the receptionist is greatly affected. In addition to that, in a scenario where the patient said she has no previous experience in using a computer and it is hard for the patient to make use of the information communication technology which is the use of computer screen to indicate her arrival. In this situation, every healthcare setting has set values, morals, and ethics that will guide the behavior of the employees. This enables the employees to practice according to what has been agreed upon by the management and the organization that supports to avoid them to stand to their personal stand in handling patients that will cause misunderstandings. The legislation and charters governing the rights of individuals to communicate, is for those people who have difficulty communicating and receiving and understanding verbal and written communication. Its principles are in promoting anti-discriminatory practices, independence and safety, protecting people from abuse, individualized holistic care, and keeping confidentiality. Many people who have a communication disability do not get the resources, support and understanding they need to enable them to communicate. Because of this they are deprived of appropriate health and social services, opportunities for education and training, and employment. They are also vulnerable, at risk of abuse. Nor can they enjoy the social interaction, leisure pursuits, and the business of everyday life. In the scenario, the patient is clearly indeed need specific communication because she told the receptionist that she is slightly deaf. As a receptionist, I know that there are guidelines in communicating this kind of service users because it is present in every health care setting. The receptionist in the scenario should act the appropriate measures to communicate efficiently to the patient. We are promoting equality, diversity and rights of the patient. In addition, the receptionist did not open an interaction while the patient is trying to do conversations about her concerns and instead she gave directly an instruction to use the computer for indication that she arrived already. The receptionist is not fair to the patient according to the rights of the patient. The implication of these legislation and codes of practices in health and social care contexts is to implement the necessary services needed to those individual who have adversity in interacting or communicating another individual. Each individual including those with communication impairment or disabilities are accredited and free to exercise their own rights. In the legislation and codes of practices the service users must be given information the way they can receive and respond, access to training and support to the patient and his/her family to minimize the impact of the disability and improve interaction skills, enough time to communicate, and access to services. These guidelines will help the flow of system smoothly and efficiently along with appropriate care and procedures, hospital records. In the scenario, if the receptionist practices the principles of the legislations and charters, the way she deals with the patient will be nice and easier. The receptionist must take cons ideration to the patients situation by listening and providing as to what necessary services that patient needs. Patients confidentiality is important in every cases, its a core value in every healthcare setting and its a patients right to keep it with the health care providers that are involved in caring to that patient. Organizations are helping each other to evolve its policies, legislations, charters and systems to improve its effectiveness. They are setting goals to aim effective communication such as interpersonal communication, decision making, and establishing rapport not only to the service users but also to co-service providers. It focuses and promotes positive outcomes for good practices in work places, service provider trainings and development, advocacy, individualism, human rights and confidentiality. In a healthcare setting, the system must practice confidentiality, and patients rights regarding in information such as recording, storing, and relaying information. Only healthcare providers that are involved in caring the patient must share the information. In the scenario the receptionist used a loud voice to ask for the reasons of the patients visit in the General practitioner surgery. In that manner, the receptionist did not follow the health care system because other patients can hear the patient being asked and the patient answered the questions. Privacy and confidentiality of the patient is compromised. Communication is defined as the sending and receiving of messages between people. It contributes a big part from rendering care to the service users to running a health care facility. One misunderstanding in communication may cause big problems and might even cost patients life. There are so many ways to improve communication in healthcare settings especially in our scenario specifically for the special communication needs. By the use of communication tools such as pictures giving instructions or an interpreter and simplified instruction guides. We must provide necessary basic tools or equipment to help them communicate. This tool will help not only us to understand them but likewise to those people who need this kind of communication; it will not only help those people with disabilities or impairments, but also the ones who have language barriers. The administration must set their own assessment too, to monitor the feedback in the whole communication network. In the scenario, it is advisable for the receptionist to have trainings and monthly progress reports by their administration in the access to communication resources so that receptionist will be equipped with the knowledge in assessing if her patient has special communication needs. 1105 words Question 3 Scenario: You are attending your local G.P surgery for examinations as you have been unwell lately. The receptionist asks you loudly the reason for attending; other patients can hear you being asked. You explain to reception staff that you are slightly deaf. She asked you to use the computer screen in the waiting area to indicate that you have arrived. You explain to her that your English is limited and that you have no previous experience in using computers. You felt that the receptionist did not listen to you and that she was not sensitive to your concerns. Explore the use of information technology in communications in health and social care by: Analyse how the use of IT in health and social care benefits service users. Critically evaluate how the IT supports and enhances the activities of care workers and care organizations/ agencies. Analyse health and safety legal considerations in the use of IT The information Communication Technology allows us to improve the efficiency of the health care services. IT has the potential to improve the quality, and safety of health care. It improves positive patients experiences and facilities research and development relevant to health and social care. There are so many benefits of IT for services; in fact IT in healthcare setting is made for the development of rendering care to the patients. For example, the patient management systems, it allows the health care providers to render care to the right patient with right treatment at the right time. Another example is the inventory management system, it allows the healthcare providers to store and check for medical supplies and to ensure that medicines is readily available for the patients. They also have the electronic health record, billing system, and highly sophisticated medical devices. The standard ICT software is word processing, spreadsheets, database, information retrieval, and emails. They benefit the service users through meeting individual needs, administration of treatments, efficiency of administrative processes, accuracy of records, communication, and maintaining independence. A specific example is the use of Electronic Health Records (EHR) which serves as a patient-tra cking system providing real time access to patient data. Another example is the Clinical Decision Support System (CDSS) which provides healthcare providers real-time diagnostic and treatment recommendations. There is also interoperability which refers to electronic communication among organizations so that the data in one IT system can be incorporated into another. These are the stuffs in ICT that are being used today. In the scenario the receptionist asks the patient to use the computer screen to indicate that the patient has arrived. In that scenario, they are using innovative machines already. The said machine of ICT is Electronic Health Records and Electronic Care Communications, it provides access to information, and must keep being developed and/or modernized in all areas for additional benefits. IT has the way for innovations of the quality and safety of health care. The ICT supports and enhances health and social care activities of care workers and care organizations and agencies. It is through financial, clinical, administrative, infrastructures, which the needs of manpower are met; and there is a demand regarding innovation in business administration which is efficiency and quality of service. It also helps in meeting requirements, accountability, and audit. In the scenario, the use of a computer screen as an indication of a patients arrival makes the work of the receptionist lighter and easier. If there was no such thing then like the traditional way of handling the services in a hospital, the receptionist will have to entertain every service user, with limited time, limited resources and limited manpower. The health and safety legal considerations in the use of ICT are quite dangerous when not brought into awareness by the users. Safety measures are needed before implementing the use of ICT. In fact, there were several issues taken into consideration in the use of ICT. Ergonomics are usually raised problems. One solution to have bigger and has to be good design interiors of the working environment to reduce and avoid the accompanying health and safety problems and if not tolerated may turn into inability or worst of the user. Radiation in computer monitors are very dangerous if prolong usage. It may destroy the normal eyesight of the user. Another problem when using ICT is the posture while seating or standing. Again prolong posture while using the said machines may turn into serious injury in the back of the service user. Stiff necks are also common in the user. In order to avoid this, the monitor should be at eye level, fleet flat on the floor, knees and elbows with angles, no strai ning of neck, and must have a well-adjusted brightness of the screen and a screen protector or radiation protector screen. Another solution for the users is exercise before using the computer like neck rotation, back bending and rotation and hands shake. A very common problem met in ICT is called eye strain due to too much usage of computer and the eyes are exposed to radiation. There is also the Repetitive Strain Injury (RSI) like carpal tunnel syndrome in using the keyboards. Most of the time too much exposure and use of ICT give stress. For personal safety, it is deal to seek the experts who have taken health and safety courses in manual handling, and repairing especially that there are some hazardous substances present. In a scenario where I have no previous experience in using a computer, it would be best for the patient to call an assistance to demonstrate to me how to use it or better yet, the receptionist should provide assistance for the patient. ICT has many advantages and disadvantage so it depends on the users to control so that health wont be at stake. 806 words